“The state does a good job of linking all its programs and resources on the Internet. But many older adults don’t own computers or they are not skilled at navigating the web. We help by accessing the regularly updated resources provided by North Carolina’s Department of Health and Human Services as well as other state programs that may be available in certain communities,” NCBAM Call Center Director Melanie Beeson explained.

For example, in addition to assisting callers locate vaccination providers and transportation assistance, NCBAM Call Center staff can advise callers how to connect with the state’s COVID Support Services Program which is currently available in 29 counties to help people successfully quarantine.

NCBAM’s Call Center also reaches out to Baptist churches to help with special needs in their communities. Recently, a 79-year-old Boone resident phoned the call center.

“His driveway was covered in snow the day before his vaccination appointment. We can’t always find volunteers so quickly, but thankfully, an ASU student was able to clear the driveway and the man got his vaccination. We were all very grateful, and so was the caller. His wife made cookies for the student as thanks,” Beeson said.

NCBAM’s Director, Dr. Sandy C. Gregory, maintains strong partnerships with North Carolina’s Aging Services Network.

“More than a million North Carolinians are at highest risk for complications and death from COVID-19. Now more than ever, NCBAM wants to do everything possible to assist in meeting their needs and obtaining vaccinations,” said Gregory.